Returns and replacements

Every piece is printed to order, so sales are final. Misprints, defects, damage and wrong items are replaced or refunded free within 30 days of delivery.

Last updated October 6, 2026.

Made to order, so sales are final

Every piece is printed for you after you order it, so all sales are final: we can’t take returns or exchanges for a change of mind, a different color or a size that doesn’t fit. Please check the size chart on each product page before you order.

Misprints, defects, damage and wrong items

If your print is wrong, the item is defective, it arrived damaged or we sent the wrong item (including the wrong size), we replace it free or refund it. Email hello@unshy.ai within 30 days of delivery with your order number and a photo. That’s all we need.

Lost packages

If your order hasn’t arrived, email hello@unshy.ai within 30 days of the estimated delivery date and we’ll trace it, then reship or refund if it’s lost.

How it works

• Email hello@unshy.ai with your order number.
• Tell us what’s wrong and add a photo of the misprint, defect, damage or wrong item.
• We reply with the next steps, including whether to send anything back.
• Your replacement is printed to order too, so it takes 2 to 5 business days to print, plus delivery time.

Refunds

If we can’t replace an item, we refund it to your original payment method. Orders cancelled before they go to print are refunded in full.

Gifts

Gift recipients are covered the same way for misprints, defects, damage and wrong items, within 30 days of delivery. They’ll need the order number, so pass it along.

Questions? Email hello@unshy.ai.